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Frequently Asked Questions

How is shipping calculated?

Shipping costs will be added to your purchases as a flat charge of $5 per item and for orders over $25 it will be completely free, our shipping cost applies to all worldwide locations, yes we deliver worldwide. 

Which payment methods are accepted in the Online Shop?

We accept Visa, Mastercard, Amex, Discover, JCB, Diners, Maestro and PayPal.

How long will delivery take?

UltimateCreek.com represents several manufacturers. We ship some of our products direct from our fulfillment center, while other products may come direct from the manufacturer. Therefore multi-products orders may arrive in multiple boxes from varied points of origin.

We will make any effort to process each order the same day it’s received. How quickly orders are fulfilled and shipped is subject to the shipping policies of the distributor supplying the product in the order.Each shipper will do it’s best to fulfill and ship your order within 24-48 hours of it’s receipt. The length of time it takes for your order to arrive may be affected by the origin of the shipment. Typically within 1 to 3 weeks in the US, or 2 to 4 weeks to the remaining countries.

Do you do refunds?

Yes, depending on the circumstance. We offer a 30-day return period for the majority of our products, as well as a 90-day exchange period and a 6-month electronic exchange warranty. Some of our sale merchandise may be subject to an alternate return policy and will be specified accordingly on our website. If you would like to make a return or an exchange, please contact us at Info@UltimateCreek.com and we will do our best to give you a great customer experience.

Do you guarantee your products?

Yes, for 30 days after shipment is delivered. Delivery date is determined from tracking. 

Who pays for shipping on items for return?

We email return labels with no cost to our customers if the issue is a result of a packaging error. In special circumstances, we will pay for return shipping that are for exchanges. All other issues need to be addressed with our customer service to determine returns. Please email our customer service (Info@UltimateCreek.com) if you have any questions regarding this manner and they will assist you in whatever way possible!

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